Shopping Terms & Conditions

Refunds or replacements will be accepted for faulty products only after the inspection and approval by head designer Nikki Atkinson.

Custom Made gowns are not eligible for a refund as your gown has been especially made for you and your size and height, we are unable to offer refunds or exchanges unless in the event of a genuine manufacturing fault.

We  ask that you ensure your measurements are correct prior to your lock in date, and we do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your gown on as soon as you receive it. In the unlikely circumstance you have concerns regarding the fit of your gown, you must contact us immediately within 24 hours of receiving your gown on info@horrocksvale.com  

If for any reason there is a manufacturing fault, postage will be covered by HVC. 

HVC  are not responsible for damage or loss by couriers, postal services or any shipping services. Return postage costs are the customer's responsibility and unless your order has been confirmed to be faulty, postage fees cannot be re-imbursed.

Should you wish to change your gown you are able to do so prior to your lock-in date; you will need to pay any difference in price, or should the selected gown be a lower price the balance will be provided in the form of a credit note.  

If you cancel your order within 30 days of purchasing your MTO gown, the cancellation fee will be 30% AUD of the sale value. This covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production

Return Exclusions

All sale items, customized items and customized jewelry are ineligible for returns or exchanges unless the faulty clause applies. For hygienic purposes, earrings are not able to be returned or exchanged.

Sample Sale

All Sample Sale purchases are final. By purchasing a sample item, you accept the condition of the item as is.

Change of Mind

Unfortunately, we cannot offer a return and refund due to a change of mind. If we haven’t started your dress, you are more than welcome to change your order, but we cannot refund. We cannot refund you if you feel that your dress does not suit you, as this dress was made specifically for you.

Faulty Products and the Australian Consumer Law

We warrant that we will provide the Products in accordance with the consumer guarantees in the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) which apply to the Products. Nothing in the Terms excludes, restricts, or modifies any rights or remedies you have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.

Please note that the colour, trim or fabric of your Product may vary from what is displayed online. We make every effort to display the colours of the product as accurately as possible on the Website. However, as devices vary, we cannot guarantee what you see will be completely accurate.

You agree to thoroughly inspect your Product upon receipt and advise us of any flaws or problems within 24 days of receiving your product. If you believe there are flaws in your Product, please take photographs, and call +61418908400 or email to info@horrocksvale.com immediately.

Please note that all faulty returns must be sent back to HVC  location within 14 days once return has been approved by us.

Returned items will be inspected upon arrival. You must try on your piece in a clean environment. Any smells, fake tan, make up, grease etc will void your right to return your item.

If the defect in the Product is minor and capable of remedy, we will correct such defect within a reasonable time and cover the relevant shipping costs to do so. We will remedy the defect (at our option) including, but not limited to, the following ways:

· Repairing the Product

· Replacing with an identical Product

· Refund

 If the defect is major, it will be dealt with in accordance with the Australian Consumer Law. Such remedies may include providing a refund or replacing the Product, on the condition that you return the defective Product to us at our cost.

Colour and Fabric

We select only high quality materials, however the silks being a natural fiber can have small imperfections due its woven process. The dye lot of all materials can also vary between different rolls, and we cannot guarantee your order will be the exact color and/or consistency as the sample shown. Please note the above discrepancies are very minimal and not considered faults. We try our best to avoid fabric imperfections in our cutting process and the dye lot variations are generally not noticeable to the untrained eye.

Privacy Policy

SECURE SHOPPING

We are committed to protecting your privacy and keeping your details secure. Your details will never be disclosed to any third party other than those used to process & dispatch your order. Credit card details are not kept on file.

We are committed to ensuring that your information is secure by using trusted hosts and developers. With SSL enabled, visitors can access the Horrocks Vale Collection website with constant, secure connection on every page. Payments are processed using Shopify Payments and Afterpay both reputable and reliable secure payment platforms with their own terms of service.

COOKIES

We use cookie technology. This enables the website to recognise you on a return visit and enters your personal details previously supplied. The cookie also allows us to analyse web traffic. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can disable this feature on your internet browser.

YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. If you believe that any information we are holding on you is incorrect or incomplete, please contact us. We will promptly correct any information found to be incorrect.

NEWSLETTER

From time to time, we like to keep our customers in the loop of exciting news and sales at Horrocks Vale Collections, so you may choose to receive our newsletter by adding yourself to our mailing list.

This is entirely optional and you may unsubscribe from our database at anytime.